Should I block it?

60%
60% of PCs block this file from running.
Possible reason:
Performance resource utilization

VersionsAdditional versions

7.2.45.3 5.31%
7.0.39.14 64.49%
7.0.33.2 6.94%
7.0.32.38 4.90%
6.1.12.1 15.10%
6.0.5.4 2.86%
6.0.4.1 0.41%

Relationships

Parent process
Related files

PE structurePE file structure

Show functions
Import table
mscoree.dll
DllMain

HPSA_Service.exe

HP Support Assistant by Hewlett-Packard Company (Signed)

Remove HPSA_Service.exe
Version:   6.1.12.1
MD5:   13bb1114451c63bfb41ba7daa4d70a29
SHA1:   637c255934dc93d53772eb146a3979b6c3dbfde1
SHA256:   a07d27dcd1d5f333973ddf7e91bf902307088c48696ee1d1970a0152a507231b

What is HPSA_Service.exe?

HP Support Assistant Service for HP Support Assistant is an HP application that helps maintain PC performance and resolve problems through automated updates and tune-ups, built-in diagnostics, and a choice of assistance options. Depending on the version of HP Support Assistant and various settings, HP Support Assistant can be launched through the Windows taskbar.

About HPSA_Service.exe (from Hewlett-Packard Company)

HP Support Assistant helps you maintain your PC and avoid or resolve problems using automated updates and self-help options. One simple menu guides you to expert support should you need it. And it’s r

DetailsDetails

File name:hpsa_service.exe
Publisher:Hewlett-Packard Company
Product name:HP Support Assistant
Description:HP Support Assistant Service
Typical file path:C:\Program Files\hewlett-packard\hp support framework\hpsa_service.exe
File version:6.1.12.1
Size:84.05 KB (86,072 bytes)
Certificate
Issued to:Hewlett-Packard Company
Authority (CA):VeriSign
Digital DNA
PE subsystem:Windows Console
File packed:No
Code language:Microsoft Visual C# / Basic .NET
.NET CLR:Yes
.NET NGENed:No
More details

ResourcesPrograms

The following programs will install this file
Hewlett-Packard
24% remove
HP Support Assistant helps you maintain your PC and avoid or resolve problems using automated updates and self-help options. One simple menu guides you to expert support should you need it. And it’s ready to go when you turn on your new HP PC with Windows® 7 or Windows® 8. HP Support Assistant is pre-installed on every new HP PC. HP Support Assistant is PC assistance your way. This HP program helps you maintain peak computer performance...

BehaviorsBehaviors

Service
Runs under 'SYSTEM\CurrentControlSet\Services' by the Service Controller (services.exe)
  • 'HP Support Assistant Service'

ResourcesResource utilization

(Note: statistics below are averages based on a minimum sample size of 200 unique participants)
Averages
 
CPU
Total CPU:0.00108401%
0.028634%
Kernel CPU:0.00060564%
0.013761%
User CPU:0.00047837%
0.014873%
Kernel CPU time:157,231 ms/min
100,923,805ms/min
CPU cycles:728,139/sec
17,470,203/sec
Context switches:2/sec
284/sec
Memory
Private memory:30.89 MB
21.59 MB
Private (maximum):29.08 MB
Private (minimum):17.96 MB
Non-paged memory:30.89 MB
21.59 MB
Virtual memory:533.46 MB
140.96 MB
Virtual memory (peak):544.59 MB
169.69 MB
Working set:18.8 MB
18.61 MB
Working set (peak):32.47 MB
37.95 MB
Page faults:60,185/min
2,039/min
I/O
I/O read transfer:10.01 KB/sec
1.02 MB/min
I/O read operations:3/sec
343/min
I/O write transfer:8.97 KB/sec
274.99 KB/min
I/O write operations:2/sec
227/min
I/O other transfer:479 Bytes/sec
448.09 KB/min
I/O other operations:19/sec
1,671/min
Resource allocations
Threads:12
12
Handles:6162
600

BehaviorsProcess properties

Integrety level:System
Platform:64-bit
Command line:"C:\Program Files\hewlett-packard\hp support framework\hpsa_service.exe"
Owner:SYSTEM
Windows Service
Service name:HP Support Assistant Service
Description:“HP Support Assistant Service”
Type:Win32OwnProcess
Parent process:services.exe (Services and Controller app by Microsoft)

ResourcesThreads

Averages
 
mscorwks.dll
Total CPU:0.00893182%
0.272967%
Kernel CPU:0.00140044%
0.107585%
User CPU:0.00753138%
0.165382%
CPU cycles:156,912/sec
5,741,424/sec
Memory:9.61 MB
1.16 MB
hpsa_service.exe (main module)
Total CPU:0.00144430%
Kernel CPU:0.00094136%
User CPU:0.00050294%
CPU cycles:32,462/sec
Memory:104 KB
ntdll.dll
Total CPU:0.00014820%
Kernel CPU:0.00014820%
User CPU:0.00000000%
CPU cycles:1,920/sec
Memory:1.66 MB

Common loaded modules

These are modules that are typiclaly loaded within the context of this process.

Windows OS versionsDistribution by Windows OS

OS versiondistribution
Windows 7 Home Premium 88.89%
Windows 7 Ultimate 4.44%
Windows 8 Pro with Media Center 2.22%
Windows 8 Pro 2.22%
Windows 7 Professional 2.22%

Distribution by countryDistribution by country

United States installs about 66.67% of HP Support Assistant.

OEM distributionDistribution by PC manufacturer

PC Manufacturerdistribution
Hewlett-Packard 100.00%
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