Should I block it?

98%
Yes, 98% block recommendation.
Possible reasons:
Multiple malware detections
Performance resource utilization

VersionsAdditional versions

1.1.21.125 (Build 21.125) 14.29%
1.1.20.131 (Build 20.131) 14.29%
1.1.20.131 (Build 20.131) 14.29%
1.1.20.131 (Build 20.131) 14.29%
1.1.19.107 (Build 19.107) 28.57%
1.1.19.107 (Build 19.107) 14.29%

Relationships

Parent process
Child process
Related files

PE structurePE file structure

Show functions
Import table
advapi32.dll
SetSecurityDescriptorOwner, SetSecurityDescriptorGroup, InitializeAcl, AddAccessAllowedAce, SetSecurityDescriptorDacl, SetFileSecurityW, GetTokenInformation, LookupPrivilegeValueW, AdjustTokenPrivileges, GetLengthSid, StartServiceCtrlDispatcherW, RegisterServiceCtrlHandlerExW, DuplicateTokenEx, OpenProcessToken, SetTokenInformation, CreateProcessAsUserW, SetServiceStatus, RegQueryValueExW, RegOpenKeyExW, RegCloseKey, RegDeleteValueW, ControlService, DeleteService, CreateServiceW, OpenSCManagerW, OpenServiceW, CloseServiceHandle, InitializeSecurityDescriptor
kernel32.dll
RemoveDirectoryW, GetCurrentProcess, Sleep, OpenEventW, OpenProcess, InterlockedDecrement, WaitForSingleObject, HeapFree, GetProcessHeap, FindFirstFileW, HeapAlloc, lstrlenA, CreateEventW, lstrcmpiW, GetCommandLineW, GetStringTypeW, GetStringTypeA, DeleteFileW, FindNextFileW, FindClose, WTSGetActiveConsoleSessionId, SetEvent, WaitForMultipleObjects, FormatMessageW, LocalAlloc, GetLocalTime, CreateFileW, SetFilePointer, WriteFile, CloseHandle, FindResourceExW, FindResourceW, LoadResource, LockResource, SizeofResource, GetLastError, GetModuleFileNameW, lstrcatW, LocalFree, RaiseException, lstrlenW, MultiByteToWideChar, InterlockedIncrement, LCMapStringW, LCMapStringA, WriteConsoleW, GetConsoleOutputCP, WriteConsoleA, SetStdHandle, IsValidCodePage, GetOEMCP, FlushFileBuffers, CreateFileA, InterlockedExchange, GetACP, GetLocaleInfoA, GetThreadLocale, GetVersionExA, EnterCriticalSection, LeaveCriticalSection, InitializeCriticalSection, DeleteCriticalSection, HeapDestroy, HeapReAlloc, HeapSize, RtlUnwind, ExitThread, GetCurrentThreadId, CreateThread, GetProcAddress, GetModuleHandleA, ExitProcess, TerminateProcess, UnhandledExceptionFilter, SetUnhandledExceptionFilter, IsDebuggerPresent, HeapCreate, VirtualFree, VirtualAlloc, TlsGetValue, TlsAlloc, TlsSetValue, TlsFree, SetLastError, GetStdHandle, GetModuleFileNameA, LoadLibraryA, FreeEnvironmentStringsA, GetEnvironmentStrings, FreeEnvironmentStringsW, GetEnvironmentStringsW, GetCommandLineA, SetHandleCount, GetFileType, GetStartupInfoA, QueryPerformanceCounter, GetTickCount, GetCurrentProcessId, GetSystemTimeAsFileTime, WideCharToMultiByte, GetConsoleCP, GetConsoleMode, GetCPInfo
ole32.dll
StringFromGUID2
shell32.dll
CommandLineToArgvW
user32.dll
MessageBoxW, wsprintfW, UnregisterClassA
userenv.dll
CreateEnvironmentBlock, DestroyEnvironmentBlock
wtsapi32.dll
WTSFreeMemory, WTSQuerySessionInformationW, WTSEnumerateSessionsW, WTSQueryUserToken

rlservice.exe

Relevant-Knowledge by TMRG (Signed)

Remove rlservice.exe
Version:   1.1.19.107 (Build 19.107)
MD5:   bbec121f09b1e997af24381a736b3149
SHA1:   9d4495007bdfc28daba3790da6f76ab6c8b519d4
SHA256:   e328d3f1e5e6ee61b2c30659dc901dbe394c87543ce1d9ebd63bffd7076e05f9
Warning 12 antivirus scanners has detected malware.

What is rlservice.exe?

Relevant-Knowledge maintains a group of users who have monitoring software (with brands including PermissionResearch, OpinionSquare and VoiceFive Networks) installed on their PCs in exchange for joining the Relevant-Knowledge research panels, users are presented with various benefits, including computer security software, Internet data storage, virus scanning and chances to win cash or prizes.

About rlservice.exe (from TMRG)

RelevantKnowledge is part of an online market research community with over 2 million members worldwide. RelevantKnowledge relies on its members to gain valuable insight into Internet trends and behavi

DetailsDetails

File name:rlservice.exe
Publisher:TMRG, Inc.
Product name:Relevant-Knowledge
Typical file path:C:\Program Files\relevantknowledge\rlservice.exe
File version:1.1.19.107 (Build 19.107)
Size:109.02 KB (111,632 bytes)
Certificate
Issued to:TMRG
Authority (CA):Thawte
Expiration date:Friday, January 11, 2013
Digital DNA
File packed:No
.NET CLR:No
More details

BehaviorsBehaviors

Service
Runs under 'SYSTEM\CurrentControlSet\Services' by the Service Controller (services.exe)
  • RelevantKnowledge

MalwareMalware detections

Based on 40+ industry antivirus scanners, 12 of them detected the following malware.
Antivirus engineEngine versionDetection
avast! 6.0.1289.0 Win32:PUP-gen [PUP]
AVG 2014.0.3629 RelevantKnowledge
Comodo Internet Security 14466 UnclassifiedMalware
Dr.Web 7.0.4.09250 Adware.Relevant.84
Emsisoft Anti-Malware 3.0.0.569 Riskware.Win32.RelevantKnowledge.AMN (A)
ESET NOD32 7.7778 a variant of Win32/Adware.RK
F-Prot v6.4.6.5.141 W32/Relevant.B.gen!Eldorado
K7 AntiVirus 9.155.7965 Adware
Malwarebytes 1.62.0.140 PUP.Adware.RelevantKnowledge
Norman 6.08.06 W32/RelevantKnowledge.ACS
SUPERAntiSpyware 5.6.0.1008 Adware.RelevantKnowledge
VIPRE Antivirus 14368 Adware.Win32.RelevantKnowledge.a (v)

ResourcesResource utilization

(Note: statistics below are averages based on a minimum sample size of 200 unique participants)
Averages
 
CPU
Total CPU:0.00163657%
0.028634%
Kernel CPU:0.00163657%
0.013761%
Kernel CPU time:16 ms/min
100,923,805ms/min
Memory
Private memory:1.12 MB
21.59 MB
Private (maximum):124 KB
Private (minimum):112 KB
Non-paged memory:1.12 MB
21.59 MB
Virtual memory:43.77 MB
140.96 MB
Virtual memory (peak):51.91 MB
169.69 MB
Working set:216 KB
18.61 MB
Working set (peak):4.04 MB
37.95 MB
Resource allocations
Threads:5
12
Handles:86
600

BehaviorsProcess properties

Integrety level:System
Platform:64-bit
Command line:"C:\Program Files\relevantknowledge\rlservice.exe" /service
Owner:SYSTEM
Windows Service
Display name:RelevantKnowledge
Parent process:services.exe (Services and Controller app by Microsoft)

Windows OS versionsDistribution by Windows OS

OS versiondistribution
Windows 7 Ultimate 71.43%
Windows 7 Starter 14.29%
Windows 7 Ultimate N 14.29%

Distribution by countryDistribution by country

United States installs about 42.86% of Relevant-Knowledge.

OEM distributionDistribution by PC manufacturer

PC Manufacturerdistribution
Dell 40.00%
ASUS 40.00%
Acer 20.00%
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