Should I block it?

40%
40% of PCs block this file from running.
Possible reason:
Performance resource utilization

VersionsAdditional versions

2.1.179.0 33.33%
2.1.160.0 33.33%
2.0.467.0 33.33%

Relationships

Parent process
Related files

sbcont.exe

RapidStart by Support.com (Signed)

Remove sbcont.exe
Version:   2.1.160.0
MD5:   40718b8fc5f9d173b9d96636c8e4b479
SHA1:   e04cf37650795ba435a47acef4b753f4b43d14bd
SHA256:   1b044849edd9fbb3e310a444f836e184e48e1644200f70c023e31711e422fd7f

Overview

sbcont.exe executes as a process under the SYSTEM account with extensive privileges (the system and the administrator accounts have the same file privileges) typically within the context of its parent sbservice.exe (RapidStart by Support.com). The file is digitally signed by Support.com which was issued by the VeriSign certificate authority (CA).

DetailsDetails

File name:sbcont.exe
Publisher:Support.com, Inc.
Product name:RapidStart
Description:RapidStart Client
Typical file path:C:\Program Files\rapidstart\sbcont.exe
File version:2.1.160.0
Size:671.9 KB (688,024 bytes)
Certificate
Issued to:Support.com
Authority (CA):VeriSign
Effective date:Thursday, July 1, 2010
Expiration date:Friday, July 12, 2013
Digital DNA
File packed:No
.NET CLR:No
More details

ResourcesResource utilization

(Note: statistics below are averages based on a minimum sample size of 200 unique participants)
Averages
 
CPU
Total CPU:0.00037110%
0.028634%
Kernel CPU:0.00017118%
0.013761%
User CPU:0.00019992%
0.014873%
Kernel CPU time:281 ms/min
100,923,805ms/min
CPU cycles:41,638/sec
17,470,203/sec
Memory
Private memory:10.73 MB
21.59 MB
Private (maximum):24.18 MB
Private (minimum):23.91 MB
Non-paged memory:10.73 MB
21.59 MB
Virtual memory:170.69 MB
140.96 MB
Virtual memory (peak):174.69 MB
169.69 MB
Working set:24.18 MB
18.61 MB
Working set (peak):24.64 MB
37.95 MB
I/O
I/O read transfer:620 Bytes/sec
1.02 MB/min
I/O read operations:1/sec
343/min
I/O write transfer:2 Bytes/sec
274.99 KB/min
I/O write operations:1/sec
227/min
I/O other transfer:44 Bytes/sec
448.09 KB/min
I/O other operations:5/sec
1,671/min
Resource allocations
Threads:10
12
Handles:276
600
GUI GDI count:25
103
GUI GDI peak:26
142
GUI USER count:25
49
GUI USER peak:32
71

BehaviorsProcess properties

Integrety level:System
Platform:64-bit
Command line:mini /cfg "C:\Program Files\rapidstart\client\toaster_sbcont.xml" /toaster
Owner:SYSTEM
Parent process:sbservice.exe (RapidStart by Support.com)

ResourcesThreads

Averages
 
sbcont.exe (main module)
Total CPU:0.00121970%
0.272967%
Kernel CPU:0.00060985%
0.107585%
User CPU:0.00060985%
0.165382%
CPU cycles:28,571/sec
5,741,424/sec
Memory:696 KB
1.16 MB
wow64.dll (Win32 Emulation on NT64 by Microsoft)
Total CPU:0.00015263%
Kernel CPU:0.00000000%
User CPU:0.00015263%
CPU cycles:3,494/sec
Memory:252 KB

Common loaded modules

These are modules that are typiclaly loaded within the context of this process.

Windows OS versionsDistribution by Windows OS

OS versiondistribution
Windows 7 Home Premium 66.67%
Windows 8 33.33%

Distribution by countryDistribution by country

United States installs about 66.67% of RapidStart.

OEM distributionDistribution by PC manufacturer

PC Manufacturerdistribution
Sony 50.00%
GIGABYTE 25.00%
Hewlett-Packard 25.00%
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