Should I block it?

60%
60% of PCs block this file from running.
Possible reason:
Performance resource utilization

VersionsAdditional versions

2.1.0.17 20.00%
2.1.0.8 60.00%
1.0.0.20 20.00%

Relationships

Child processes
Related files

PE structurePE file structure

Show functions
Import table
advapi32.dll
RegQueryValueExA, RegOpenKeyExA, RegCloseKey, RegFlushKey, RegDeleteKeyA, OpenProcessToken, LookupPrivilegeNameA, LookupAccountSidA, GetTokenInformation
comctl32.dll
_TrackMouseEvent, ImageList_SetIconSize, ImageList_GetIconSize, ImageList_Write, ImageList_Read, ImageList_GetDragImage, ImageList_DragShowNolock, ImageList_DragMove, ImageList_DragLeave, ImageList_DragEnter, ImageList_EndDrag, ImageList_BeginDrag, ImageList_GetIcon, ImageList_Remove, ImageList_DrawEx, ImageList_Replace, ImageList_Draw, ImageList_GetBkColor, ImageList_SetBkColor, ImageList_Add, ImageList_SetImageCount, ImageList_GetImageCount, ImageList_Destroy, ImageList_Create, InitCommonControls
gdi32.dll
UnrealizeObject, StretchDIBits, StretchBlt, SetWindowOrgEx, SetWinMetaFileBits, SetViewportOrgEx, SetTextColor, SetStretchBltMode, SetROP2, SetPixel, SetPaletteEntries, SetEnhMetaFileBits, SetDIBColorTable, SetBrushOrgEx, SetBkMode, SetBkColor, SelectPalette, SelectObject, SaveDC, RestoreDC, ResizePalette, Rectangle, RectVisible, RealizePalette, Polyline, PlayEnhMetaFile, PatBlt, MoveToEx, MaskBlt, LineTo, IntersectClipRect, GetWindowOrgEx, GetWinMetaFileBits, GetTextMetricsA, GetTextExtentPoint32W, GetTextExtentPoint32A, GetSystemPaletteEntries, GetStockObject, GetRgnBox, GetPixel, GetPaletteEntries, GetObjectA, GetNearestPaletteIndex, GetEnhMetaFilePaletteEntries, GetEnhMetaFileHeader, GetEnhMetaFileBits, GetDeviceCaps, GetDIBits, GetDIBColorTable, GetDCOrgEx, GetCurrentPositionEx, GetClipBox, GetBrushOrgEx, GetBitmapBits, GdiFlush, ExtTextOutW, ExtTextOutA, ExcludeClipRect, EnumFontFamiliesExA, DeleteObject, DeleteEnhMetaFile, DeleteDC, CreateSolidBrush, CreatePenIndirect, CreatePalette, CreateHalftonePalette, CreateFontIndirectA, CreateDIBitmap, CreateDIBSection, CreateCompatibleDC, CreateCompatibleBitmap, CreateBrushIndirect, CreateBitmap, CopyEnhMetaFileA, BitBlt, GetTextExtentPointA
kernel32.dll
GetACP, Sleep, VirtualFree, VirtualAlloc, GetCurrentThreadId, InterlockedDecrement, InterlockedIncrement, VirtualQuery, WideCharToMultiByte, MultiByteToWideChar, lstrlenA, lstrcpynA, LoadLibraryExA, GetThreadLocale, GetStartupInfoA, GetProcAddress, GetModuleHandleA, GetModuleFileNameA, GetLocaleInfoA, GetCommandLineA, FreeLibrary, FindFirstFileA, FindClose, ExitProcess, ExitThread, CreateThread, CompareStringA, WriteFile, UnhandledExceptionFilter, RtlUnwind, RaiseException, GetStdHandle, TlsSetValue, TlsGetValue, LocalAlloc, lstrcpyA, lstrcmpA, WaitForSingleObject, VirtualProtect, SystemTimeToFileTime, SizeofResource, SetThreadLocale, SetLastError, SetFileTime, SetFilePointer, SetFileAttributesA, SetEvent, SetErrorMode, SetEndOfFile, ResumeThread, ResetEvent, RemoveDirectoryA, ReadFile, MulDiv, MoveFileA, LockResource, LocalFileTimeToFileTime, LoadResource, LoadLibraryExW, LoadLibraryA, LeaveCriticalSection, InitializeCriticalSection, GlobalUnlock, GlobalSize, GlobalHandle, GlobalLock, GlobalFree, GlobalFindAtomA, GlobalDeleteAtom, GlobalAlloc, GlobalAddAtomA, GetVersionExA, GetVersion, GetUserDefaultLangID, GetTickCount, GetTempPathA, GetTempFileNameA, GetSystemInfo, GetStringTypeExW, GetStringTypeExA, GetShortPathNameA, GetLocalTime, GetLastError, GetFullPathNameW, GetFullPathNameA, GetFileInformationByHandle, GetFileAttributesA, GetExitCodeThread, GetDiskFreeSpaceA, GetDateFormatA, GetCurrentThread, GetCurrentProcessId, GetCurrentProcess, GetCPInfo, FreeResource, InterlockedExchange, FormatMessageW, FormatMessageA, FindResourceW, FindResourceA, FindNextFileA, FindFirstFileW, FileTimeToLocalFileTime, FileTimeToDosDateTime, EnumCalendarInfoA, EnterCriticalSection, DosDateTimeToFileTime, DeleteFileA, DeleteCriticalSection, CreateFileW, CreateFileA, CreateEventA, CreateDirectoryA, CompareStringW, CloseHandle
ole32.dll
CoTaskMemFree, StringFromCLSID, CoTaskMemAlloc, CoCreateGuid, CoCreateInstance, CoUninitialize, CoInitialize
oleaut32.dll
SysFreeString, SysReAllocStringLen, SysAllocStringLen, SafeArrayPtrOfIndex, SafeArrayGetUBound, SafeArrayGetLBound, SafeArrayCreate, VariantChangeType, VariantCopy, VariantClear, VariantInit, GetErrorInfo
shell32.dll
Shell_NotifyIconW, ShellExecuteExA, ShellExecuteA
shfolder.dll
SHGetFolderPathA
user32.dll
GetKeyboardType, DestroyWindow, LoadStringA, MessageBoxA, CharNextA, DllMain
version.dll
VerQueryValueA, GetFileVersionInfoSizeA, GetFileVersionInfoA
wininet.dll
InternetSetOptionA, InternetReadFile, InternetOpenA, InternetConnectA, InternetCloseHandle, HttpSendRequestA, HttpQueryInfoA, HttpOpenRequestA, HttpAddRequestHeadersA
winmm.dll
timeGetTime

App24x7Help.exe

24x7Help by Crawler (Signed)

Remove App24x7Help.exe
Version:   1.0.0.20
MD5:   c42c253dacc86ff01131a0156bd8e818
SHA1:   05d18baaab934cce5c1564c54d04704111828d1a
SHA256:   c855e811c3ce2f695a8394ae1a86e7acece5bbe0112d69ec115dbefe7b1156a8

What is App24x7Help.exe?

24x7 Help is a software/call service that provides via an hourly charge remote users to help fix your PC. Once installed however, 24x7 Help attempts to upsell various other PCRx.com (Crwaler LLC) software products including registry and PC optimization programs.

About App24x7Help.exe (from Crawler)

Our key service at 24x7Help is to provide you with peace of mind. You can count on receiving reliable support for all your computer needs anytime, all the time. Our global Technical Support Team is th

DetailsDetails

File name:app24x7help.exe
Publisher:PCRx.com, LLC
Product name:24x7Help
Typical file path:C:\Program Files\24x7help\app24x7help.exe
File version:1.0.0.20
Product version:1.0.0.1
Size:1.61 MB (1,685,144 bytes)
Certificate
Issued to:Crawler
Authority (CA):VeriSign
Expiration date:Wednesday, December 11, 2013
Digital DNA
PE subsystem:Windows GUI
File packed:No
.NET CLR:No
More details

ResourcesPrograms

The following programs will install this file
Crawler, LLC
  72% remove
24x7Help is ready to assist! Whether it's emergency computer assistance, virus concerns, peripheral and software configurations or other technical issues, round the clock help is just a call away. Count on 24x7Help to provide you with reliable support for all your computer needs anytime, all the time. Our global Technical Support Team is based on the best talent in the business. Trained to minimize your downtime, they have a high first ...

BehaviorsBehaviors

Startup files (all users) run
Runs under the registry key 'HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run'
  • '24x7HELP' → "C:\Program Files\24x7Help\App24x7Help.exe" /STARTUP

ResourcesResource utilization

(Note: statistics below are averages based on a minimum sample size of 200 unique participants)
Averages
 
CPU
Total CPU:0.00162280%
0.028634%
Kernel CPU:0.00068897%
0.013761%
User CPU:0.00093383%
0.014873%
Kernel CPU time:2,574 ms/min
100,923,805ms/min
CPU cycles:1,449,521/sec
17,470,203/sec
Memory
Private memory:7.4 MB
21.59 MB
Private (maximum):14.95 MB
Private (minimum):14.86 MB
Non-paged memory:7.4 MB
21.59 MB
Virtual memory:103.98 MB
140.96 MB
Virtual memory (peak):110.08 MB
169.69 MB
Working set:14.88 MB
18.61 MB
Working set (peak):14.98 MB
37.95 MB
Page faults:22,743/min
2,039/min
I/O
I/O read transfer:1.92 KB/sec
1.02 MB/min
I/O read operations:1/sec
343/min
I/O other transfer:11 Bytes/sec
448.09 KB/min
I/O other operations:1/sec
1,671/min
Resource allocations
Threads:4
12
Handles:231
600
GUI GDI count:152
103
GUI GDI peak:155
142
GUI USER count:42
49
GUI USER peak:45
71

BehaviorsProcess properties

Integrety level:High
Platform:64-bit
Command line:"C:\Program Files\24x7help\app24x7help.exe" /startup /elevated
Owner:User

Windows OS versionsDistribution by Windows OS

OS versiondistribution
Windows 7 Ultimate N 40.00%
Microsoft Windows XP 40.00%
Windows 7 Home Premium 20.00%

Distribution by countryDistribution by country

United States installs about 100.00% of 24x7Help.

OEM distributionDistribution by PC manufacturer

PC Manufacturerdistribution
Dell 100.00%
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