Should I block it?

60%
60% of PCs block this file from running.
Possible reason:
Performance resource utilization

VersionsAdditional versions

7.2.45.3 5.31%
7.0.39.14 64.49%
7.0.33.2 6.94%
7.0.32.38 4.90%
6.1.12.1 15.10%
6.0.5.4 2.86%
6.0.4.1 0.41%

Relationships

Parent process
Related files

PE structurePE file structure

Show functions
Import table
mscoree.dll
DllMain

HPSA_Service.exe

HP Support Assistant by Hewlett-Packard Company (Signed)

Remove HPSA_Service.exe
Version:   7.0.39.14
MD5:   bb1fc298be53aab1e110f6e786bd8ac5
SHA1:   987debbf77d47993c92cd54ccacae8287dbfb17e
SHA256:   c2da2c3ce96d5f8b50013063b5ef7bed7478636896c709a7af34855b2e69b9f1

What is HPSA_Service.exe?

HP Support Assistant Service for HP Support Assistant is an HP application that helps maintain PC performance and resolve problems through automated updates and tune-ups, built-in diagnostics, and a choice of assistance options. Depending on the version of HP Support Assistant and various settings, HP Support Assistant can be launched through the Windows taskbar.

About HPSA_Service.exe (from Hewlett-Packard Company)

HP Support Assistant helps you maintain your PC and avoid or resolve problems using automated updates and self-help options. One simple menu guides you to expert support should you need it. And it’s r

DetailsDetails

File name:hpsa_service.exe
Publisher:Hewlett-Packard Company
Product name:HP Support Assistant
Description:HP Support Assistant Service
Typical file path:C:\Program Files\hewlett-packard\hp support framework\hpsa_service.exe
File version:7.0.39.14
Size:84.5 KB (86,528 bytes)
Certificate
Issued to:Hewlett-Packard Company
Authority (CA):VeriSign
Digital DNA
PE subsystem:Windows Console
File packed:No
Code language:Microsoft Visual C# / Basic .NET
.NET CLR:Yes
.NET NGENed:No
More details

ResourcesPrograms

The following programs will install this file
Hewlett-Packard
24% remove
HP Support Assistant helps you maintain your PC and avoid or resolve problems using automated updates and self-help options. One simple menu guides you to expert support should you need it. And it’s ready to go when you turn on your new HP PC with Windows® 7 or Windows® 8. HP Support Assistant is pre-installed on every new HP PC. HP Support Assistant is PC assistance your way. This HP program helps you maintain peak computer performance...
Roxio
6% remove

BehaviorsBehaviors

Service
Runs under 'SYSTEM\CurrentControlSet\Services' by the Service Controller (services.exe)
  • 'HP Support Assistant Service'

ResourcesResource utilization

(Note: statistics below are averages based on a minimum sample size of 200 unique participants)
Averages
 
CPU
Total CPU:0.01061383%
0.028634%
Kernel CPU:0.00597245%
0.013761%
User CPU:0.00464138%
0.014873%
Kernel CPU time:463,161 ms/min
100,923,805ms/min
CPU cycles:1,797,186/sec
17,470,203/sec
Context switches:3/sec
284/sec
Memory
Private memory:32.14 MB
21.59 MB
Private (maximum):26.37 MB
Private (minimum):16.33 MB
Non-paged memory:32.14 MB
21.59 MB
Virtual memory:518.6 MB
140.96 MB
Virtual memory (peak):526.09 MB
169.69 MB
Working set:19.62 MB
18.61 MB
Working set (peak):28.32 MB
37.95 MB
Page faults:54,896/min
2,039/min
I/O
I/O read transfer:33.28 KB/sec
1.02 MB/min
I/O read operations:7/sec
343/min
I/O write transfer:30.19 KB/sec
274.99 KB/min
I/O write operations:6/sec
227/min
I/O other transfer:4.49 KB/sec
448.09 KB/min
I/O other operations:129/sec
1,671/min
Resource allocations
Threads:12
12
Handles:832
600

BehaviorsProcess properties

Integrety level:System
Platform:64-bit
Command line:"C:\Program Files\hewlett-packard\hp support framework\hpsa_service.exe"
Owner:SYSTEM
Windows Service
Service name:HP Support Assistant Service
Description:“HP Support Assistant Service”
Type:Win32OwnProcess
Parent process:services.exe (Services and Controller app by Microsoft)

ResourcesThreads

Averages
 
mscorwks.dll
Total CPU:0.01572477%
0.272967%
Kernel CPU:0.00333377%
0.107585%
User CPU:0.01239100%
0.165382%
CPU cycles:365,002/sec
5,741,424/sec
Memory:9.61 MB
1.16 MB
hpsa_service.exe (main module)
Total CPU:0.00350677%
Kernel CPU:0.00269189%
User CPU:0.00081488%
CPU cycles:86,063/sec
Memory:112 KB
ntdll.dll
Total CPU:0.00114524%
Kernel CPU:0.00114177%
User CPU:0.00000347%
CPU cycles:1,910/sec
Memory:1.66 MB
rasman.dll
Total CPU:0.00000452%
Kernel CPU:0.00000452%
User CPU:0.00000000%
CPU cycles:15/sec
Memory:112 KB

Common loaded modules

These are modules that are typiclaly loaded within the context of this process.

Windows OS versionsDistribution by Windows OS

OS versiondistribution
Windows 7 Home Premium 88.89%
Windows 7 Ultimate 4.44%
Windows 8 Pro with Media Center 2.22%
Windows 8 Pro 2.22%
Windows 7 Professional 2.22%

Distribution by countryDistribution by country

United States installs about 66.67% of HP Support Assistant.

OEM distributionDistribution by PC manufacturer

PC Manufacturerdistribution
Hewlett-Packard 100.00%
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