Should I block it?

No, this file is 100% safe to run.

VersionsAdditional versions 44.44% 11.11% 11.11% 33.33%


Parent process
Related files

PE structurePE file structure

Show functions
Import table


SolutionsFrameworkService by Hewlett-Packard Company (Signed)

Remove HPSupportSolutionsFrameworkService.exe
MD5:   a3e5e2967011e94a61499df7a777fac8
SHA1:   bf1366f54e51bb431e761252b943813d6877f2c9


hpsupportsolutionsframeworkservice.exe runs as a service under the name HPSupportSolutionsFrameworkService (HPSupportSolutionsFrameworkService) with extensive SYSTEM privileges (full administrator access). It is installed with a couple of know programs including HP Support Solutions Framework published by Hewlett-Packard, HP Product Detection from Hewlett-Packard and HP Product Detection by Hewlett-Packard. The assembly utilizes the .NET run-time framework (which is required to be installed on the PC). The file is digitally signed by Hewlett-Packard Company which was issued by the VeriSign certificate authority (CA).


File name:hpsupportsolutionsframeworkservice.exe
Publisher:Hewlett-Packard Company
Product name:SolutionsFrameworkService
Typical file path:C:\Program Files\hp\common\hpsupportsolutionsframeworkservice.exe
File version:
Size:48.3 KB (49,464 bytes)
Build date:5/21/2014 12:33 PM
Issued to:Hewlett-Packard Company
Authority (CA):VeriSign
Effective date:Thursday, November 15, 2012
Expiration date:Sunday, November 16, 2014
Digital DNA
File packed:No
Code language:Microsoft Visual C# / Basic .NET
More details


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Runs under 'SYSTEM\CurrentControlSet\Services' by the Service Controller (services.exe)
  • HPSupportSolutionsFrameworkService
  • 'HPSupportSolutionsFrameworkService' (HP Support Solutions Framework Service)

ResourcesResource utilization

(Note: statistics below are averages based on a minimum sample size of 200 unique participants)
Total CPU:0.00063506%
Kernel CPU:0.00039580%
User CPU:0.00023925%
Kernel CPU time:671 ms/min
Private memory:9.93 MB
21.59 MB
Private (maximum):5.78 MB
Private (minimum):1.32 MB
Non-paged memory:9.93 MB
21.59 MB
Virtual memory:123.8 MB
140.96 MB
Virtual memory (peak):129.67 MB
169.69 MB
Working set:2.26 MB
18.61 MB
Working set (peak):12.82 MB
37.95 MB
Resource allocations

BehaviorsProcess properties

Integrety level:System
Command line:"C:\Program Files\hp\common\hpsupportsolutionsframeworkservice.exe"
Windows Service
Service name:HPSupportSolutionsFrameworkService
Display name:HPSupportSolutionsFrameworkService
Description:“This service allows for the detection of HP products and enables identification of support solutions for detected products.”
Parent process:services.exe (Services and Controller app by Microsoft)

Windows OS versionsDistribution by Windows OS

OS versiondistribution
Windows 7 Home Premium 50.00%
Windows 7 Ultimate 25.00%
Windows 8.1 25.00%

Distribution by countryDistribution by country

United Kingdom installs about 37.50% of SolutionsFrameworkService.

OEM distributionDistribution by PC manufacturer

PC Manufacturerdistribution
Hewlett-Packard 100.00%
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