Should I block it?

No, this file is 100% safe to run.

VersionsAdditional versions

1.0.5.0 44.44%
1.0.3.0 11.11%
1.0.0.0 11.11%
1.0.0.0 33.33%

Relationships

Parent process
Related files

PE structurePE file structure

Show functions
Import table
mscoree.dll
DllMain

HPSupportSolutionsFrameworkService.exe

SolutionsFrameworkService by Hewlett-Packard Company (Signed)

Remove HPSupportSolutionsFrameworkService.exe
Version:   1.0.5.0
MD5:   a3e5e2967011e94a61499df7a777fac8
SHA1:   bf1366f54e51bb431e761252b943813d6877f2c9

Overview

hpsupportsolutionsframeworkservice.exe runs as a service under the name HPSupportSolutionsFrameworkService (HPSupportSolutionsFrameworkService) with extensive SYSTEM privileges (full administrator access). It is installed with a couple of know programs including HP Support Solutions Framework published by Hewlett-Packard, HP Product Detection from Hewlett-Packard and HP Product Detection by Hewlett-Packard. The assembly utilizes the .NET run-time framework (which is required to be installed on the PC). The file is digitally signed by Hewlett-Packard Company which was issued by the VeriSign certificate authority (CA).

DetailsDetails

File name:hpsupportsolutionsframeworkservice.exe
Publisher:Hewlett-Packard Company
Product name:SolutionsFrameworkService
Typical file path:C:\Program Files\hp\common\hpsupportsolutionsframeworkservice.exe
File version:1.0.5.0
Size:48.3 KB (49,464 bytes)
Build date:5/21/2014 12:33 PM
Certificate
Issued to:Hewlett-Packard Company
Authority (CA):VeriSign
Effective date:Thursday, November 15, 2012
Expiration date:Sunday, November 16, 2014
Digital DNA
File packed:No
Code language:Microsoft Visual C# / Basic .NET
.NET CLR:Yes
.NET NGENed:No
More details

ResourcesPrograms

The following programs will install this file
Hewlett-Packard
27% remove
The HP Software Framework provides a common set of software interfaces that centralize and simplify access to hardware, BIOS and HP specific windows drivers on supported notebooks with supported operating systems.
Hewlett-Packard
19% remove
This product detection tool gathers data about your HP and Compaq product to assist you in getting quick access to support information. No personal or private data is needed or accessed on your computer. Technical data is gathered for the products supported by this tool and is used to identify the product name. In some instances, the tool may be unable to get the product name. If this happens, the tool will look up the serial number for...
Hewlett-Packard
27% remove
This package installs Microsoft fixes and enhancements for the Microsoft 7 Operating Systems, as well as providing other fixes and enhancements that are specific to the listed notebook models. These fixes and enhancements are required to improve the performance of these notebook models.
Linkury Inc.
  67% remove
What the Smartbar does: - Changes the default search engine in your web browser's built-in search box. - Changes the default home page of your web browser. - Adds alternative "page not found" functionality. - Enable search from the address bar of your web browser. - Allows software updates of the application once a new version is released. - Adds, removes or modifies components interacting with search input fields. Privacy Poli...
Palm, Inc.
21% remove
Palm Desktop is the desktop companion software for all Palm devices. It allows users to view, sort, find, edit, back up, and add anything to Palm OS handhelds. This update features a new user interface, useful new views, and timesaving features, such as a Hide/Show/Mask Records function and a resizeable memo window. Additionally, it also includes improved security and new ways to share, send, and receive appointments and address book in...
Pinwid Ltd.
  82% remove
This adware program injects advertisements with its affiliate ad providers in order to serve a number of ad types including banner, inline text links and popups. These ads are aimed to promote the installation of additional questionable content including web browser toolbars, optimization utilities and other products, all so the publisher can generate pay-per-click revenue. Once infected by this common symptoms include: - Random web...
PinWid Ltd.
  80% remove
This adware program injects advertisements with its affiliate ad providers in order to serve a number of ad types including banner, inline text links and popups. These ads are aimed to promote the installation of additional questionable content including web browser toolbars, optimization utilities and other products. Once infected by this common symptoms include: - Random web page text is turned into hyperlinks. - Web pages bec...
ReSoft Ltd.
  69% remove
Shopping Helper Smartbar is a potentially unwanted web browser extension that is ad-supported and will display various popup and banner ads as well as modify the user's web browser search and home page settings. This plugin will update Internet Explorer (as a BHO), Chrome (as an extension) and Firefox (as an add-in). In some cases, the program will monitor a user's behavior (which the user agreed to if they did not read the full EULA) a...

BehaviorsBehaviors

Services
Runs under 'SYSTEM\CurrentControlSet\Services' by the Service Controller (services.exe)
  • HPSupportSolutionsFrameworkService
  • 'HPSupportSolutionsFrameworkService' (HP Support Solutions Framework Service)

ResourcesResource utilization

(Note: statistics below are averages based on a minimum sample size of 200 unique participants)
Averages
 
CPU
Total CPU:0.00063506%
0.028634%
Kernel CPU:0.00039580%
0.013761%
User CPU:0.00023925%
0.014873%
Kernel CPU time:671 ms/min
100,923,805ms/min
Memory
Private memory:9.93 MB
21.59 MB
Private (maximum):5.78 MB
Private (minimum):1.32 MB
Non-paged memory:9.93 MB
21.59 MB
Virtual memory:123.8 MB
140.96 MB
Virtual memory (peak):129.67 MB
169.69 MB
Working set:2.26 MB
18.61 MB
Working set (peak):12.82 MB
37.95 MB
Resource allocations
Threads:7
12
Handles:163
600

BehaviorsProcess properties

Integrety level:System
Platform:64-bit
Command line:"C:\Program Files\hp\common\hpsupportsolutionsframeworkservice.exe"
Owner:SYSTEM
Windows Service
Service name:HPSupportSolutionsFrameworkService
Display name:HPSupportSolutionsFrameworkService
Description:“This service allows for the detection of HP products and enables identification of support solutions for detected products.”
Type:Win32OwnProcess
Parent process:services.exe (Services and Controller app by Microsoft)

Windows OS versionsDistribution by Windows OS

OS versiondistribution
Windows 7 Home Premium 50.00%
Windows 7 Ultimate 25.00%
Windows 8.1 25.00%

Distribution by countryDistribution by country

United Kingdom installs about 37.50% of SolutionsFrameworkService.

OEM distributionDistribution by PC manufacturer

PC Manufacturerdistribution
Hewlett-Packard 100.00%
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