Should I block it?

40%

40% of PCs block this file from running.

Possible reason:

Performance resource utilization

Additional versions

59.0.15.0	75.00%
12.0.212.0	25.00%

Relationships

Parent process

services.exe (Services and Controller app by Microsoft)

Child process

escont.exe (EasySupport by Support.com)

Related files

esService.exe

EasySupport by Support.com (Signed)

Remove esService.exe

Version:	12.0.212.0
MD5:	0272131cd1610f6bb8b5e0dfcc0ca130
SHA1:	e6b2e5c1ec7ca856a8223861d268d2e5582e6073
SHA256:	e42979f82309143052a20c6a59497eabe94de55d9e14bf7a364676123661b633

Overview

esservice.exe runs as a service under the name Sony Premium Services VAIO Health Check (Office Depot PC Support Agent) with extensive SYSTEM privileges (full administrator access). It is installed with a couple of know programs including Office Depot PC Support Agent published by Support.com and Sony Premium Services VAIO Health Check published by Support.com, Inc.. The file is digitally signed by Support.com which was issued by the VeriSign certificate authority (CA).

Details

File name:	esservice.exe
Publisher:	Support.com, Inc.
Product name:	EasySupport
Description:	EasySupport Service
Typical file path:	C:\Program Files\sony premium services vaio health check\esservice.exe
File version:	12.0.212.0
Size:	902.9 KB (924,568 bytes)
Certificate
Issued to:	Support.com
Authority (CA):	VeriSign
Effective date:	Thursday, July 1, 2010
Expiration date:	Friday, July 12, 2013
Digital DNA
File packed:	No
.NET CLR:	No

More details

Programs

The following programs will install this file

Office Depot PC Support Agent

Support.com

58% remove

“Boosts startup and shutdown speed. Regularly tunes your Windows Settings. Ensures your anti-virus software is up-to-date. Provides 1-click access to a professional technician.”

Sony Premium Services VAIO Health Check

Support.com, Inc.

68% remove

Behaviors

Services

Runs under 'SYSTEM\CurrentControlSet\Services' by the Service Controller (services.exe)

'Office Depot PC Support Agent'
'Sony Premium Services VAIO Health Check'

Network connections

[UDP] listens on port 56579

Resource utilization

(Note: statistics below are averages based on a minimum sample size of 200 unique participants)

Averages

CPU
Total CPU:	0.00057207%	0.028634%
Kernel CPU:	0.00026676%	0.013761%
User CPU:	0.00030531%	0.014873%
Kernel CPU time:	437 ms/min	100,923,805ms/min
CPU cycles:	135,236/sec	17,470,203/sec
Memory
Private memory:	11.05 MB	21.59 MB
Private (maximum):	18.01 MB
Private (minimum):	16.79 MB
Non-paged memory:	11.05 MB	21.59 MB
Virtual memory:	87.03 MB	140.96 MB
Virtual memory (peak):	102.05 MB	169.69 MB
Working set:	17.51 MB	18.61 MB
Working set (peak):	18.12 MB	37.95 MB
I/O
I/O read transfer:	2.66 KB/sec	1.02 MB/min
I/O read operations:	1/sec	343/min
I/O write transfer:	170 Bytes/sec	274.99 KB/min
I/O write operations:	3/sec	227/min
I/O other transfer:	151 Bytes/sec	448.09 KB/min
I/O other operations:	10/sec	1,671/min
Resource allocations
Threads:	15	12
Handles:	386	600

Process properties

Integrety level:	System
Platform:	64-bit
Command line:	"C:\Program Files\sony premium services vaio health check\esservice.exe" /sony premium services vaio health check /sony /sony_pchc_scanonly
Owner:	SYSTEM
Windows Service
Service name:	Office Depot PC Support Agent
Display name:	Sony Premium Services VAIO Health Check
Type:	Win32OwnProcess
Parent process:	services.exe (Services and Controller app by Microsoft)

Threads

Averages

esService.exe (main module)
Total CPU:	0.00047641%	0.272967%
Kernel CPU:	0.00034301%	0.107585%
User CPU:	0.00013339%	0.165382%
CPU cycles:	41,805/sec	5,741,424/sec
Memory:	920 KB	1.16 MB
wow64.dll (Win32 Emulation on NT64 by Microsoft)
Total CPU:	0.00024239%
Kernel CPU:	0.00003845%
User CPU:	0.00020394%
CPU cycles:	9,422/sec
Memory:	252 KB
ntdll.dll
Total CPU:	0.00019563%
Kernel CPU:	0.00007825%
User CPU:	0.00011738%
CPU cycles:	6,062/sec
Memory:	1.66 MB