Should I block it?

40%

40% of PCs block this file from running.

Possible reason:

Performance resource utilization

Additional versions

59.0.15.0	75.00%
12.0.212.0	25.00%

Relationships

Parent process

services.exe (Services and Controller app by Microsoft)

Child process

escont.exe (EasySupport by Support.com)

Related files

esService.exe

EasySupport by Support.com (Signed)

Remove esService.exe

Version:	59.0.15.0
MD5:	d9ffba7c2aea8854c2ba64f077d50fea
SHA1:	8bf628f940cdc1df00c27e843eb4b42a2876a0d6

Overview

esservice.exe runs as a service under the name Sony Premium Services VAIO Health Check (Office Depot PC Support Agent) with extensive SYSTEM privileges (full administrator access). It is installed with a couple of know programs including Office Depot PC Support Agent published by Support.com and Office Depot PC Support Agent published by Support.com. The file is digitally signed by Support.com which was issued by the VeriSign certificate authority (CA).

Details

File name:	esservice.exe
Publisher:	Support.com, Inc.
Product name:	EasySupport
Description:	EasySupport Service
Typical file path:	C:\Program Files\sony premium services vaio health check\esservice.exe
File version:	59.0.15.0
Size:	981.59 KB (1,005,144 bytes)
Build date:	10/8/2013 2:47 AM
Certificate
Issued to:	Support.com
Authority (CA):	VeriSign
Effective date:	Thursday, July 1, 2010
Expiration date:	Friday, July 12, 2013
Digital DNA
File packed:	No
.NET CLR:	No

More details

Programs

The following programs will install this file

Office Depot PC Support Agent

Support.com

58% remove

“Boosts startup and shutdown speed. Regularly tunes your Windows Settings. Ensures your anti-virus software is up-to-date. Provides 1-click access to a professional technician.”

Behaviors

Services

Runs under 'SYSTEM\CurrentControlSet\Services' by the Service Controller (services.exe)

'Office Depot PC Support Agent'
'Sony Premium Services VAIO Health Check'

Network connections

[UDP] listens on port 57186

Resource utilization

(Note: statistics below are averages based on a minimum sample size of 200 unique participants)

Averages

CPU
Total CPU:	0.00098409%	0.028634%
Kernel CPU:	0.00048474%	0.013761%
User CPU:	0.00049935%	0.014873%
Kernel CPU time:	12,753 ms/min	100,923,805ms/min
CPU cycles:	586,492/sec	17,470,203/sec
Memory
Private memory:	14.38 MB	21.59 MB
Private (maximum):	20.54 MB
Private (minimum):	14.64 MB
Non-paged memory:	14.38 MB	21.59 MB
Virtual memory:	105.05 MB	140.96 MB
Virtual memory (peak):	114.53 MB	169.69 MB
Working set:	20.31 MB	18.61 MB
Working set (peak):	21.06 MB	37.95 MB
Page faults:	68,486/min	2,039/min
I/O
I/O read transfer:	6.69 KB/sec	1.02 MB/min
I/O read operations:	4/sec	343/min
I/O write transfer:	11.57 KB/sec	274.99 KB/min
I/O write operations:	212/sec	227/min
I/O other transfer:	1.2 KB/sec	448.09 KB/min
I/O other operations:	50/sec	1,671/min
Resource allocations
Threads:	15	12
Handles:	468	600

Process properties

Integrety level:	System
Platform:	64-bit
Command lines:	"C:\Program Files\office depot pc support agent\esservice.exe" /office depot pc support agent /officedepot /pcsa_home "C:\Program Files\office depot pc support agent\esservice.exe" /office depot pc support agent /officedepot /tech depot
Owner:	SYSTEM
Windows Service
Service name:	Office Depot PC Support Agent
Display name:	Sony Premium Services VAIO Health Check
Type:	Win32OwnProcess
Parent process:	services.exe (Services and Controller app by Microsoft)

Threads

Averages

esService.exe (main module)
Total CPU:	0.00182530%	0.272967%
Kernel CPU:	0.00105305%	0.107585%
User CPU:	0.00077225%	0.165382%
CPU cycles:	101,957/sec	5,741,424/sec
Memory:	996 KB	1.16 MB
wow64.dll
Total CPU:	0.00078563%
Kernel CPU:	0.00013864%
User CPU:	0.00064698%
CPU cycles:	24,434/sec
Memory:	252 KB
ntdll.dll
Total CPU:	0.00051320%
Kernel CPU:	0.00034491%
User CPU:	0.00016828%
CPU cycles:	16,714/sec
Memory:	1.66 MB
wow64cpu.dll
Total CPU:	0.00002713%
Kernel CPU:	0.00000452%
User CPU:	0.00002261%
CPU cycles:	1,238/sec
Memory:	32 KB