Should I block it?

60%
60% of PCs block this file from running.
Possible reason:
Performance resource utilization

VersionsAdditional versions

2.1.0.39 10.00%
2.1.0.34 10.00%
2.1.0.32 10.00%
2.1.0.22 10.00%
2.1.0.22 10.00%
2.1.0.22 10.00%
2.1.0.22 10.00%
2.1.0.19 10.00%
2.1.0.19 20.00%

Relationships

Child process
Related files

App24x7Help.exe

24x7Help by Crawler (Signed)

Remove App24x7Help.exe
Version:   2.1.0.22
MD5:   a36914b9fa70a7e815872d6023d8573e
SHA1:   45a68db860b85c9a63094573784202a78c525f39
SHA256:   4176421c316b70afe3314ede0241d007339c50b0936174fa3e6d19e2902ee963

What is App24x7Help.exe?

24x7 Help is a software/call service that provides via an hourly charge remote users to help fix your PC. Once installed however, 24x7 Help attempts to upsell various other PCRx.com (Crwaler LLC) software products including registry and PC optimization programs.

About App24x7Help.exe (from Crawler)

Our key service at 24x7Help is to provide you with peace of mind. You can count on receiving reliable support for all your computer needs anytime, all the time. Our global Technical Support Team is th

DetailsDetails

File name:app24x7help.exe
Publisher:Crawler, LLC
Product name:24x7Help
Typical file path:C:\Program Files\24x7help\app24x7help.exe
File version:2.1.0.22
Product version:2.1.0.0
Size:1.68 MB (1,766,040 bytes)
Certificate
Issued to:Crawler
Authority (CA):VeriSign
Effective date:Thursday, December 9, 2010
Expiration date:Wednesday, December 11, 2013
Digital DNA
File packed:No
.NET CLR:No
More details

ResourcesPrograms

The following programs will install this file
Crawler, LLC
  72% remove
24x7Help is ready to assist! Whether it's emergency computer assistance, virus concerns, peripheral and software configurations or other technical issues, round the clock help is just a call away. Count on 24x7Help to provide you with reliable support for all your computer needs anytime, all the time. Our global Technical Support Team is based on the best talent in the business. Trained to minimize your downtime, they have a high first ...

BehaviorsBehaviors

Startup files (all users) run
Runs under the registry key 'HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run'
  • '24x7HELP' → "C:\Program Files\24x7Help\App24x7Help.exe" /STARTUP

ResourcesResource utilization

(Note: statistics below are averages based on a minimum sample size of 200 unique participants)
Averages
 
CPU
Total CPU:0.00331151%
0.028634%
Kernel CPU:0.00149431%
0.013761%
User CPU:0.00181720%
0.014873%
Kernel CPU time:1,797 ms/min
100,923,805ms/min
CPU cycles:2,016,980/sec
17,470,203/sec
Memory
Private memory:6.45 MB
21.59 MB
Private (maximum):12.83 MB
Private (minimum):3.55 MB
Non-paged memory:6.45 MB
21.59 MB
Virtual memory:85.39 MB
140.96 MB
Virtual memory (peak):91.39 MB
169.69 MB
Working set:3.74 MB
18.61 MB
Working set (peak):12.96 MB
37.95 MB
Page faults:13,375/min
2,039/min
I/O
I/O read transfer:0 Bytes/sec
1.02 MB/min
I/O read operations:1/sec
343/min
I/O write transfer:242 Bytes/sec
274.99 KB/min
I/O write operations:1/sec
227/min
I/O other transfer:88 Bytes/sec
448.09 KB/min
I/O other operations:6/sec
1,671/min
Resource allocations
Threads:7
12
Handles:310
600
GUI GDI count:146
103
GUI GDI peak:149
142
GUI USER count:45
49
GUI USER peak:48
71

BehaviorsProcess properties

Integrety level:High
Platform:32-bit
Command line:"C:\Program Files\24x7help\app24x7help.exe" /startup /elevated
Owner:User

ResourcesThreads

Averages
 
ntdll.dll
Total CPU:0.01968379%
0.272967%
Kernel CPU:0.01968379%
0.107585%
User CPU:0.00000000%
0.165382%
CPU cycles:425,470/sec
5,741,424/sec
Memory:1.23 MB
1.16 MB
App24x7Help.exe (main module)
Total CPU:0.00463403%
Kernel CPU:0.00287427%
User CPU:0.00175976%
CPU cycles:1,721,602/sec
Memory:1.72 MB

Windows OS versionsDistribution by Windows OS

OS versiondistribution
Windows 7 Ultimate N 55.56%
Windows 7 Home Premium 33.33%
Windows 7 Ultimate 11.11%

Distribution by countryDistribution by country

United States installs about 100.00% of 24x7Help.

OEM distributionDistribution by PC manufacturer

PC Manufacturerdistribution
Dell 50.00%
Acer 25.00%
Hewlett-Packard 25.00%
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