Should I block it?

60%

60% of PCs block this file from running.

Possible reason:

Performance resource utilization

Additional versions

2.1.0.39	10.00%
2.1.0.34	10.00%
2.1.0.32	10.00%
2.1.0.22	10.00%
2.1.0.22	10.00%
2.1.0.22	10.00%
2.1.0.22	10.00%
2.1.0.19	10.00%
2.1.0.19	20.00%

Relationships

Child process

app24x7hook.exe (24x7Help by Crawler)

Related files

App24x7Help.exe

24x7Help by Crawler (Signed)

Remove App24x7Help.exe

Version:	2.1.0.34
MD5:	b7fa31c008cdd06e7396593972c4791c
SHA1:	16979190da6f3886ecdaaba20866cad909ec205d

What is App24x7Help.exe?

24x7 Help is a software/call service that provides via an hourly charge remote users to help fix your PC. Once installed however, 24x7 Help attempts to upsell various other PCRx.com (Crwaler LLC) software products including registry and PC optimization programs.

About App24x7Help.exe (from Crawler)

“Our key service at 24x7Help is to provide you with peace of mind. You can count on receiving reliable support for all your computer needs anytime, all the time. Our global Technical Support Team is th”

Details

File name:	app24x7help.exe
Publisher:	Crawler, LLC
Product name:	24x7Help
Typical file path:	C:\Program Files\24x7help\app24x7help.exe
File version:	2.1.0.34
Product version:	2.1.0.0
Size:	1.69 MB (1,774,160 bytes)
Build date:	3/25/2013 7:32 AM
Certificate
Issued to:	Crawler
Authority (CA):	VeriSign
Effective date:	Thursday, December 9, 2010
Expiration date:	Wednesday, December 11, 2013
Digital DNA
File packed:	No
.NET CLR:	No

More details

Programs

The following program will install this file

24x7 Help

Crawler, LLC

72% remove

“24x7Help is ready to assist! Whether it's emergency computer assistance, virus concerns, peripheral and software configurations or other technical issues, round the clock help is just a call away. Count on 24x7Help to provide you with reliable support for all your computer needs anytime, all the time. Our global Technical Support Team is based on the best talent in the business. Trained to minimize your downtime, they have a high first ...”

Behaviors

Startup files (all users) run

Runs under the registry key 'HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run'

'24x7HELP' → "C:\Program Files\24x7Help\App24x7Help.exe" /STARTUP

Resource utilization

(Note: statistics below are averages based on a minimum sample size of 200 unique participants)

Averages

CPU
Total CPU:	0.00000993%	0.028634%
Kernel CPU:	0.00000161%	0.013761%
User CPU:	0.00000832%	0.014873%
Kernel CPU time:	11,045 ms/min	100,923,805ms/min
CPU cycles:	880,710/sec	17,470,203/sec
Memory
Private memory:	6.82 MB	21.59 MB
Private (maximum):	6.85 MB
Private (minimum):	1.61 MB
Non-paged memory:	6.82 MB	21.59 MB
Virtual memory:	79.86 MB	140.96 MB
Virtual memory (peak):	84.9 MB	169.69 MB
Working set:	4.98 MB	18.61 MB
Working set (peak):	9.63 MB	37.95 MB
Page faults:	34,923/min	2,039/min
I/O
I/O read transfer:	2 Bytes/sec	1.02 MB/min
I/O read operations:	1/sec	343/min
I/O write transfer:	17 Bytes/sec	274.99 KB/min
I/O write operations:	1/sec	227/min
I/O other transfer:	243 Bytes/sec	448.09 KB/min
I/O other operations:	15/sec	1,671/min
Resource allocations
Threads:	6	12
Handles:	198	600
GUI GDI count:	153	103
GUI GDI peak:	163	142
GUI USER count:	44	49
GUI USER peak:	53	71

Process properties

Tray notification:	Yes
Integrety level:	High
Platform:	32-bit
Command line:	"C:\Program Files\24x7help\app24x7help.exe" /startup /elevated
Owner:	User

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