Should I block it?

No, this file is 100% safe to run.

VersionsAdditional versions

7,2,0,6 14.63%
7,2,0,5 21.95%
7,1,0,10 2.44%
7,1,0,9 19.51%
7,0,1,23 7.32%
7,0,1,22 7.32%
6,11,0,11 2.44%
6,10,0,4 2.44%
6,9,1,34 2.44%
6,9,1,33 12.20%
6,9,0,27 7.32%

Relationships

Parent process
Related files

PE structurePE file structure

Show functions
Import table
advapi32.dll
ReportEventA, RegOpenKeyExA, RegCreateKeyExA, RegDeleteKeyA, SetSecurityDescriptorDacl, GetSecurityDescriptorLength, MakeSelfRelativeSD, InitializeSecurityDescriptor, GetSecurityDescriptorOwner, GetSecurityDescriptorGroup, GetSecurityDescriptorDacl, GetSecurityDescriptorSacl, MakeAbsoluteSD, GetSecurityDescriptorControl, RegOpenKeyExW, RegQueryValueExW, RegEnumValueA, SetTokenInformation, CreateProcessAsUserW, LookupAccountSidA, GetTokenInformation, IsValidSid, GetLengthSid, CopySid, OpenThreadToken, ChangeServiceConfigA, StartServiceCtrlDispatcherA, QueryServiceStatus, CreateServiceA, RegisterServiceCtrlHandlerA, ConvertStringSidToSidW, LookupAccountSidW, AdjustTokenPrivileges, LookupPrivilegeValueA, CheckTokenMembership, RegQueryInfoKeyA, ControlService, DeleteService, RegEnumKeyExA, RegQueryInfoKeyW, OpenSCManagerA, OpenServiceA, CloseServiceHandle, SetServiceStatus, RegisterEventSourceA, RegDeleteValueA, DeregisterEventSource, RegSetValueExA, RegQueryValueExA, RegCloseKey, OpenProcessToken
crypt32.dll
CryptVerifyMessageSignature, CertNameToStrA, CertFreeCertificateContext
imagehlp.dll
ImageGetCertificateHeader, ImageGetCertificateData, ImageEnumerateCertificates
kernel32.dll
CreateFileMappingA, UnmapViewOfFile, GetCurrentProcessId, GetWindowsDirectoryA, CreateDirectoryA, ReleaseMutex, CreateMutexA, WaitForMultipleObjects, SuspendThread, ResumeThread, ResetEvent, PulseEvent, InitializeCriticalSection, CompareStringW, SetEndOfFile, CreateFileW, SetStdHandle, WriteConsoleW, LCMapStringW, LoadLibraryW, FlushFileBuffers, ReadFile, SetFilePointer, MapViewOfFileEx, GetACP, CreateFileA, lstrcmpA, GetVersionExA, CreateProcessA, LoadLibraryExW, GetModuleFileNameW, SetLastError, GetExitCodeProcess, GetTickCount, TlsGetValue, InterlockedIncrement, LoadLibraryA, IsBadCodePtr, GetCurrentThread, GetCommandLineA, QueueUserAPC, TerminateThread, TlsAlloc, OutputDebugStringA, LoadLibraryExA, FindResourceA, FreeLibrary, SetEvent, InterlockedDecrement, IsDBCSLeadByte, LocalFree, GetModuleHandleW, GetModuleFileNameA, CreateEventA, CreateThread, Sleep, GetCurrentThreadId, TlsSetValue, WaitForSingleObject, lstrcmpiA, lstrlenA, GetModuleHandleA, GetProcAddress, GetCurrentProcess, FindResourceExW, FindResourceW, LoadResource, LockResource, SizeofResource, DeleteCriticalSection, InitializeCriticalSectionAndSpinCount, LeaveCriticalSection, EnterCriticalSection, RaiseException, lstrlenW, WideCharToMultiByte, MultiByteToWideChar, GetConsoleMode, GetConsoleCP, GetTimeZoneInformation, SetEnvironmentVariableA, IsValidLocale, EnumSystemLocalesA, GetLocaleInfoA, GetUserDefaultLCID, GetStringTypeW, QueryPerformanceCounter, GetEnvironmentStringsW, FreeEnvironmentStringsW, GetLocaleInfoW, IsProcessorFeaturePresent, GetFileType, SetHandleCount, HeapCreate, GetStdHandle, WriteFile, IsValidCodePage, GetOEMCP, GetCPInfo, ExitProcess, TlsFree, TerminateProcess, IsDebuggerPresent, SetUnhandledExceptionFilter, UnhandledExceptionFilter, GetStartupInfoW, HeapSetInformation, ExitThread, GetSystemTimeAsFileTime, VirtualQuery, GetSystemInfo, VirtualAlloc, VirtualProtect, DecodePointer, EncodePointer, RtlUnwind, GetProcessHeap, HeapSize, HeapReAlloc, HeapFree, HeapAlloc, HeapDestroy, SleepEx, CloseHandle, CreateMutexW, GetLastError
ole32.dll
CoInitializeEx, CoTaskMemFree, CoRegisterClassObject, CoRevokeClassObject, CoTaskMemRealloc, CoTaskMemAlloc, CoAddRefServerProcess, CoReleaseServerProcess, CoUninitialize, CoInitializeSecurity, CoResumeClassObjects, ProgIDFromCLSID, StringFromCLSID, CLSIDFromProgID, CLSIDFromString, CoInitialize, CoImpersonateClient, CoCreateInstance, CoRegisterChannelHook, CoRevertToSelf, StringFromGUID2
rpcrt4.dll
UuidCreate, RpcStringFreeA, UuidToStringA
shell32.dll
SHGetSpecialFolderLocation, SHGetPathFromIDListA, SHGetMalloc
shlwapi.dll
PathGetCharTypeW, PathAddBackslashW, PathUnquoteSpacesW, PathUnquoteSpacesA, PathStripPathW, PathStripPathA, PathSkipRootW, PathSkipRootA, PathRemoveFileSpecA, PathRemoveExtensionA, PathIsFileSpecW, PathIsFileSpecA, PathIsDirectoryA, PathIsUNCW, PathIsUNCA, PathFileExistsA, PathAppendW, PathAppendA, PathAddExtensionA, PathIsRelativeW, PathIsRelativeA
user32.dll
LoadStringA, CharNextA, CharUpperA, TranslateMessage, GetFocus, MessageBoxA, DispatchMessageA, GetMessageA, PostThreadMessageA, CharNextW
userenv.dll
CreateEnvironmentBlock, LoadUserProfileA, UnloadUserProfile, ExpandEnvironmentStringsForUserW, DestroyEnvironmentBlock
wintrust.dll
WinVerifyTrust

pccmservice.exe

McciCMService by Alcatel-Lucent

Remove pccmservice.exe
Version:   7,2,0,5
MD5:   671e4992795aec98be354cf730add449
SHA1:   bda2e15ba81b5a7472f68e6b655ee7d76230943f
SHA256:   3672c5235a487cdf74cc4bf4a43c2360607873dcc0ab6803d5a256a40ef512ef

Overview

pccmservice.exe runs as a service under the name pcCMService64 (pcCMService) with extensive SYSTEM privileges (full administrator access). This is typically installed with the program ATT-RC Self Support Tool published by AT&T. The assembly utilizes the .NET run-time framework (which is required to be installed on the PC).

DetailsDetails

File name:pccmservice.exe
Publisher:Alcatel-Lucent
Product name:McciCMService
Description:mcci+McciCMService
Typical file path:C:\Program Files\common files\motive\pccmservice.exe
Original name:McciCMService.exe
File version:7,2,0,5
Size:360.5 KB (369,152 bytes)
Build date:2/27/2013 12:08 PM
Digital DNA
File packed:No
Code language:Microsoft Visual C# / Basic .NET
.NET CLR:Yes
.NET NGENed:No
More details

ResourcesPrograms

The following program will install this file
AT&T
7% remove
The AT&T Self Support Tool is the latest AT&T wizard-driven application designed to detect and resolve common High Speed Internet service issues. The Self Support Tool can rectify a range of issues from connectivity to email problems. It provides multiple utilities and can assist you in managing your home network. The Self Support Tool attempts to resolve issues to get you back up and running. However, if you still need to call Technica...

BehaviorsBehaviors

Services
Runs under 'SYSTEM\CurrentControlSet\Services' by the Service Controller (services.exe)
  • 'pcCMService'
  • 'pcCMService64'

ResourcesResource utilization

(Note: statistics below are averages based on a minimum sample size of 200 unique participants)
Averages
 
CPU
Total CPU:0.00135396%
0.028634%
Kernel CPU:0.00083208%
0.013761%
User CPU:0.00052187%
0.014873%
Kernel CPU time:207 ms/min
100,923,805ms/min
CPU cycles:208/sec
17,470,203/sec
Memory
Private memory:1.99 MB
21.59 MB
Private (maximum):2.34 MB
Private (minimum):893 KB
Non-paged memory:1.99 MB
21.59 MB
Virtual memory:45.78 MB
140.96 MB
Virtual memory (peak):49.34 MB
169.69 MB
Working set:1.18 MB
18.61 MB
Working set (peak):5.09 MB
37.95 MB
Page faults:2,672/min
2,039/min
I/O
I/O read transfer:7 Bytes/sec
1.02 MB/min
I/O read operations:1/sec
343/min
I/O write transfer:0 Bytes/sec
274.99 KB/min
I/O write operations:1/sec
227/min
I/O other transfer:2 Bytes/sec
448.09 KB/min
I/O other operations:1/sec
1,671/min
Resource allocations
Threads:5
12
Handles:118
600
GUI GDI count:4
103
GUI USER count:2
49

BehaviorsProcess properties

Integrety level:System
Platform:64-bit
Command line:"C:\Program Files\common files\motive\pccmservice.exe"
Owner:SYSTEM
Windows Service
Service name:pcCMService
Display name:pcCMService64
Type:Win32OwnProcess
Parent process:services.exe (Services and Controller app by Microsoft)

ResourcesThreads

Averages
 
wow64.dll
Total CPU:0.00095079%
0.272967%
Kernel CPU:0.00000000%
0.107585%
User CPU:0.00095079%
0.165382%
CPU cycles:21,209/sec
5,741,424/sec
Memory:252 KB
1.16 MB
pcCMService.exe (main module)
Total CPU:0.00047771%
Kernel CPU:0.00024002%
User CPU:0.00023770%
CPU cycles:14,922/sec
Memory:380 KB
ADVAPI32.dll
Total CPU:0.00000857%
Kernel CPU:0.00000000%
User CPU:0.00000857%
Memory:620 KB

Windows OS versionsDistribution by Windows OS

OS versiondistribution
Windows 7 Home Premium 36.59%
Microsoft Windows XP 26.83%
Windows 7 Professional 14.63%
Windows Vista Home Premium 7.32%
Windows 8 Pro 7.32%
Windows 7 Ultimate 4.88%
Windows Vista Home Basic 2.44%

Distribution by countryDistribution by country

United States installs about 85.37% of McciCMService.

OEM distributionDistribution by PC manufacturer

PC Manufacturerdistribution
Dell 65.38%
Hewlett-Packard 19.23%
Samsung 5.77%
Acer 5.77%
Gateway 3.85%
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