Should I block it?
40% of PCs block this file from running.
Possible reason:
Performance resource utilization
Additional versions
Relationships
Parent process
Child process
Related files
sbService.exe
RapidStart by Support.com (Signed)
| Version: | 2.1.179.0 |
| MD5: | 88f621a659319225a66fe0fda55a6ad4 |
| SHA1: | 8e98bbb64d69b961f7a3110b1e159ef29017713b |
Overview
sbservice.exe runs as a service under the name Support.com RapidStart with extensive SYSTEM privileges (full administrator access). The file is digitally signed by Support.com which was issued by the VeriSign certificate authority (CA).
Details
| File name: | sbservice.exe |
| Publisher: | Support.com, Inc. |
| Product name: | RapidStart |
| Description: | RapidStart Application Helper |
| Typical file path: | C:\Program Files\rapidstart\sbservice.exe |
| File version: | 2.1.179.0 |
| Size: | 1.88 MB (1,967,512 bytes) |
| Build date: | 11/2/2011 1:47 AM |
| Certificate |
| Issued to: | Support.com |
| Authority (CA): | VeriSign |
| Effective date: | Thursday, July 1, 2010 |
| Expiration date: | Friday, July 12, 2013 |
| Digital DNA |
| File packed: | Yes |
| .NET CLR: | No |
More details
Behaviors
Service
Runs under 'SYSTEM\CurrentControlSet\Services' by the Service Controller (services.exe)
Network connections
[UDP] listens on port 49152
Resource utilization
(Note: statistics below are averages based on a minimum sample size of 200 unique participants)
Averages
| CPU |
| Total CPU: | 0.00057367% | |
| Kernel CPU: | 0.00035243% | |
| User CPU: | 0.00022123% | |
| Kernel CPU time: | 108,779 ms/min | |
| CPU cycles: | 24,023,305/sec | |
| Context switches: | 44/sec | |
| Memory |
| Private memory: | 188.1 MB | |
| Private (maximum): | 193.33 MB | |
| Private (minimum): | 26.59 MB | |
| Non-paged memory: | 188.1 MB | |
| Virtual memory: | 301.47 MB | |
| Virtual memory (peak): | 306.18 MB | |
| Working set: | 193.35 MB | |
| Working set (peak): | 193.35 MB | |
| Page faults: | 2,295,650/min | |
| I/O |
| I/O read transfer: | 16.72 KB/sec | |
| I/O read operations: | 1/sec | |
| I/O write transfer: | 86.71 KB/sec | |
| I/O write operations: | 10/sec | |
| I/O other transfer: | 25.99 KB/sec | |
| I/O other operations: | 12,302/sec | |
| Resource allocations |
| Threads: | 18 | |
| Handles: | 11050 | |
Process properties
| Integrety level: | System |
| Platform: | 64-bit |
| Command line: | "C:\Program Files\support.com rapidstart\sbservice.exe" /support.com rapidstart /www /rapidstart_sdc /support.com /rapidstart |
| Owner: | SYSTEM |
| Windows Service |
| Service name: | Support.com RapidStart |
| Description: | “Support.com RapidStart” |
| Type: | Win32OwnProcess |
| Parent process: | services.exe (Services and Controller app by Microsoft) |
Threads
Averages
| sbService.exe (main module) |
| Total CPU: | 0.14216249% | |
| Kernel CPU: | 0.10051455% | |
| User CPU: | 0.04164793% | |
| CPU cycles: | 5,301,400/sec | |
| Context switches: | 11/sec | |
| Memory: | 2.91 MB | |
| ntdll.dll |
| Total CPU: | 0.00017348% | |
| Kernel CPU: | 0.00011565% | |
| User CPU: | 0.00005783% | |
| CPU cycles: | 17,519/sec | |
| Memory: | 1.66 MB | |
| wow64cpu.dll |
| Total CPU: | 0.00011283% | |
| Kernel CPU: | 0.00011283% | |
| User CPU: | 0.00000000% | |
| CPU cycles: | 4,507/sec | |
| Memory: | 32 KB | |
Common loaded modules
These are modules that are typiclaly loaded within the context of this process.
Distribution by Windows OS
| OS version | distribution |
| Windows 7 Home Premium |
66.67% |
|
| Windows 8 |
33.33% |
|
Distribution by country
United States installs about 66.67% of RapidStart.
Distribution by PC manufacturer
| PC Manufacturer | distribution |
| Sony |
50.00% |
|
| GIGABYTE |
25.00% |
|
| Hewlett-Packard |
25.00% |
|
