Should I block it?

40%
40% of PCs block this file from running.
Possible reason:
Performance resource utilization

VersionsAdditional versions

2.1.179.0 33.33%
2.1.160.0 33.33%
2.0.467.0 33.33%

Relationships

Child process
Related files

sbService.exe

RapidStart by Support.com (Signed)

Remove sbService.exe
Version:   2.0.467.0
MD5:   a17988eb70ac7a83797ab9962d793cf6
SHA1:   a078fce076ea826562e1fbfd584c5b50c6dc804b
SHA256:   5cef70c9179c731821d98cc54747f4dabe468669cc91132f205ed36cec5ae893

Overview

sbservice.exe runs as a service under the name Support.com RapidStart within the local user context. The file is digitally signed by Support.com which was issued by the VeriSign certificate authority (CA). Note, some antivirus scanners have flagged this file, however it is not necessarily considered malware (see below for details).

DetailsDetails

File name:sbservice.exe
Publisher:Support.com, Inc.
Product name:RapidStart
Description:RapidStart Application Helper
Typical file path:C:\Program Files\rapidstart\sbservice.exe
File version:2.0.467.0
Size:1.83 MB (1,914,264 bytes)
Build date:7/27/2011 7:32 AM
Certificate
Issued to:Support.com
Authority (CA):VeriSign
Effective date:Thursday, July 1, 2010
Expiration date:Friday, July 12, 2013
Digital DNA
File packed:Yes
.NET CLR:No
More details

BehaviorsBehaviors

Service
Runs under 'SYSTEM\CurrentControlSet\Services' by the Service Controller (services.exe)
  • 'Support.com RapidStart'
Network connections
  • [UDP] listens on port 49152

  • ResourcesResource utilization

    (Note: statistics below are averages based on a minimum sample size of 200 unique participants)
    Averages
     
    CPU
    Total CPU:0.00006133%
    0.028634%
    Kernel CPU:0.00004275%
    0.013761%
    User CPU:0.00001858%
    0.014873%
    Kernel CPU time:5,359,375 ms/min
    100,923,805ms/min
    Memory
    Private memory:32.09 MB
    21.59 MB
    Private (maximum):17.46 MB
    Private (minimum):4.19 MB
    Non-paged memory:32.09 MB
    21.59 MB
    Virtual memory:183.63 MB
    140.96 MB
    Virtual memory (peak):211 MB
    169.69 MB
    Working set:11.06 MB
    18.61 MB
    Working set (peak):58.46 MB
    37.95 MB
    Resource allocations
    Threads:13
    12
    Handles:2533
    600

    BehaviorsProcess properties

    Integrety level:System
    Platform:64-bit
    Command line:"C:\Program Files\rapidstart\sbservice.exe" /support.com rapidstart /www /rapidstart_sdc /support.com /rapidstart
    Owner:User
    Windows Service
    Service name:Support.com RapidStart
    Description:“Support.com RapidStart”
    Type:Win32OwnProcess
    Parent process:services.exe (by Microsoft)

    Windows OS versionsDistribution by Windows OS

    OS versiondistribution
    Windows 7 Home Premium 66.67%
    Windows 8 33.33%

    Distribution by countryDistribution by country

    United States installs about 66.67% of RapidStart.

    OEM distributionDistribution by PC manufacturer

    PC Manufacturerdistribution
    Sony 50.00%
    GIGABYTE 25.00%
    Hewlett-Packard 25.00%
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