Should I block it?
40% of PCs block this file from running.
Possible reason:
Performance resource utilization
Additional versions
Relationships
Child process
Related files
sbService.exe
RapidStart by Support.com (Signed)
Version: | 2.0.467.0 |
MD5: | a17988eb70ac7a83797ab9962d793cf6 |
SHA1: | a078fce076ea826562e1fbfd584c5b50c6dc804b |
SHA256: | 5cef70c9179c731821d98cc54747f4dabe468669cc91132f205ed36cec5ae893 |
Overview
sbservice.exe runs as a service under the name Support.com RapidStart within the local user context. The file is digitally signed by Support.com which was issued by the VeriSign certificate authority (CA). Note, some antivirus scanners have flagged this file, however it is not necessarily considered malware (see below for details).
Details
File name: | sbservice.exe |
Publisher: | Support.com, Inc. |
Product name: | RapidStart |
Description: | RapidStart Application Helper |
Typical file path: | C:\Program Files\rapidstart\sbservice.exe |
File version: | 2.0.467.0 |
Size: | 1.83 MB (1,914,264 bytes) |
Build date: | 7/27/2011 7:32 AM |
Certificate |
Issued to: | Support.com |
Authority (CA): | VeriSign |
Effective date: | Thursday, July 1, 2010 |
Expiration date: | Friday, July 12, 2013 |
Digital DNA |
File packed: | Yes |
.NET CLR: | No |
More details
Behaviors
Service
Runs under 'SYSTEM\CurrentControlSet\Services' by the Service Controller (services.exe)
Network connections
[UDP] listens on port 49152
Resource utilization
(Note: statistics below are averages based on a minimum sample size of 200 unique participants)
Averages
CPU |
Total CPU: | 0.00006133% | |
Kernel CPU: | 0.00004275% | |
User CPU: | 0.00001858% | |
Kernel CPU time: | 5,359,375 ms/min | |
Memory |
Private memory: | 32.09 MB | |
Private (maximum): | 17.46 MB | |
Private (minimum): | 4.19 MB | |
Non-paged memory: | 32.09 MB | |
Virtual memory: | 183.63 MB | |
Virtual memory (peak): | 211 MB | |
Working set: | 11.06 MB | |
Working set (peak): | 58.46 MB | |
Resource allocations |
Threads: | 13 | |
Handles: | 2533 | |
Process properties
Integrety level: | System |
Platform: | 64-bit |
Command line: | "C:\Program Files\rapidstart\sbservice.exe" /support.com rapidstart /www /rapidstart_sdc /support.com /rapidstart |
Owner: | User |
Windows Service |
Service name: | Support.com RapidStart |
Description: | “Support.com RapidStart” |
Type: | Win32OwnProcess |
Parent process: | services.exe (by Microsoft) |
Distribution by Windows OS
OS version | distribution |
Windows 7 Home Premium |
66.67% |
|
Windows 8 |
33.33% |
|
Distribution by country
United States installs about 66.67% of RapidStart.
Distribution by PC manufacturer
PC Manufacturer | distribution |
Sony |
50.00% |
|
GIGABYTE |
25.00% |
|
Hewlett-Packard |
25.00% |
|