Should I block it?
40% of PCs block this file from running.
Possible reason:
Performance resource utilization
Additional versions
Relationships
Parent process
Child process
Related files
sbService.exe
RapidStart by Support.com (Signed)
| Version: | 2.1.160.0 |
| MD5: | ec212cbb78c054544502bf9453f5c7d1 |
| SHA1: | f4ffc0c7f50a54e79148524f4cd86c5872477797 |
| SHA256: | 068c0cade5a9d7aa61d83abf48a9bfbaf9f79d30d7d1e42c79a6eef9144800e7 |
Overview
sbservice.exe runs as a service under the name Support.com RapidStart with extensive SYSTEM privileges (full administrator access). The file is digitally signed by Support.com which was issued by the VeriSign certificate authority (CA).
Details
| File name: | sbservice.exe |
| Publisher: | Support.com, Inc. |
| Product name: | RapidStart |
| Description: | RapidStart Application Helper |
| Typical file path: | C:\Program Files\rapidstart\sbservice.exe |
| File version: | 2.1.160.0 |
| Size: | 1.88 MB (1,967,512 bytes) |
| Certificate |
| Issued to: | Support.com |
| Authority (CA): | VeriSign |
| Effective date: | Thursday, July 1, 2010 |
| Expiration date: | Friday, July 12, 2013 |
| Digital DNA |
| File packed: | Yes |
| .NET CLR: | No |
More details
Behaviors
Service
Runs under 'SYSTEM\CurrentControlSet\Services' by the Service Controller (services.exe)
Network connections
[UDP] listens on port 49152
Resource utilization
(Note: statistics below are averages based on a minimum sample size of 200 unique participants)
Averages
| CPU |
| Total CPU: | 0.00026489% | |
| Kernel CPU: | 0.00004580% | |
| User CPU: | 0.00021909% | |
| Kernel CPU time: | 13,764,374 ms/min | |
| CPU cycles: | 28,399,024/sec | |
| Memory |
| Private memory: | 36.83 MB | |
| Private (maximum): | 40 MB | |
| Private (minimum): | 30.12 MB | |
| Non-paged memory: | 36.83 MB | |
| Virtual memory: | 177.8 MB | |
| Virtual memory (peak): | 184.77 MB | |
| Working set: | 40.19 MB | |
| Working set (peak): | 60.9 MB | |
| I/O |
| I/O read transfer: | 14.96 KB/sec | |
| I/O read operations: | 3/sec | |
| I/O write transfer: | 31.52 KB/sec | |
| I/O write operations: | 5/sec | |
| I/O other transfer: | 2.01 KB/sec | |
| I/O other operations: | 49/sec | |
| Resource allocations |
| Threads: | 25 | |
| Handles: | 842 | |
Process properties
| Integrety level: | System |
| Platform: | 64-bit |
| Command line: | "C:\Program Files\rapidstart\sbservice.exe" /support.com rapidstart /www /rapidstart_sdc /support.com /rapidstart |
| Owner: | SYSTEM |
| Windows Service |
| Service name: | Support.com RapidStart |
| Description: | “Support.com RapidStart” |
| Type: | Win32OwnProcess |
| Parent process: | services.exe (Services and Controller app by Microsoft) |
Threads
Averages
| sbService.exe (main module) |
| Total CPU: | 7.17258660% | |
| Kernel CPU: | 4.28148326% | |
| User CPU: | 2.89110334% | |
| CPU cycles: | 169,045,942/sec | |
| Memory: | 2.89 MB | |
| ntdll.dll |
| Total CPU: | 0.00181563% | |
| Kernel CPU: | 0.00062942% | |
| User CPU: | 0.00118621% | |
| CPU cycles: | 40,664/sec | |
| Memory: | 1.66 MB | |
| wow64.dll (Win32 Emulation on NT64 by Microsoft) |
| Total CPU: | 0.00007162% | |
| Kernel CPU: | 0.00004761% | |
| User CPU: | 0.00002401% | |
| CPU cycles: | 2,256/sec | |
| Memory: | 252 KB | |
Distribution by Windows OS
| OS version | distribution |
| Windows 7 Home Premium |
66.67% |
|
| Windows 8 |
33.33% |
|
Distribution by country
United States installs about 66.67% of RapidStart.
Distribution by PC manufacturer
| PC Manufacturer | distribution |
| Sony |
50.00% |
|
| GIGABYTE |
25.00% |
|
| Hewlett-Packard |
25.00% |
|
